> ## Documentation Index > Fetch the complete documentation index at: https://docs.zolt.to/llms.txt > Use this file to discover all available pages before exploring further. # Zolt Frequently Asked Questions: Accounts, Billing & More > Find answers to the most common questions about Zolt, covering accounts, projects, billing, team members, and third-party integrations. Whether you're just getting started or managing a large team, this page answers the questions Zolt users ask most often. If you can't find what you're looking for here, visit the [Troubleshooting](/support/troubleshooting) guide or [contact support](/support/contact) directly. Yes — Zolt offers a Free plan at no cost, forever. The Free plan supports up to **3 projects** and **5 team members**. It includes core features like task management, file attachments, and basic integrations. If your team grows beyond those limits, you can upgrade to the **Pro** or **Business** plan at any time from **Settings > Billing**. Your existing data is preserved when you upgrade. If you've forgotten your password or can't log in, follow these steps: 1. Go to the Zolt login page at [app.zolt.io](https://app.zolt.io). 2. Click **Forgot password?** beneath the login form. 3. Enter the email address associated with your account and click **Send Reset Link**. 4. Check your inbox for an email from `noreply@zolt.io` — click the link inside. 5. Enter and confirm your new password, then click **Reset Password**. The reset link expires after **1 hour**. If you don't receive the email within a few minutes, check your spam folder or see the [Troubleshooting](/support/troubleshooting) guide. Yes — Zolt supports **CSV import** so you can bring in tasks, projects, and member data from other project management tools. Commonly imported tools include Trello, Asana, Jira, and Monday.com, as long as you export their data to CSV format first. To import: 1. Go to **Settings > Import & Export**. 2. Select **Import from CSV**. 3. Download the Zolt CSV template to format your data correctly. 4. Upload your file and map the columns to Zolt fields. 5. Click **Start Import** and review the results. Large imports may take a few minutes to complete. You'll receive an in-app notification and an email summary once the import finishes. The number of members you can invite depends on your plan: | Plan | Member Limit | | -------- | ------------ | | Free | 5 members | | Pro | 25 members | | Business | Unlimited | Members are counted at the workspace level, not per project. If you've reached your plan's limit, you'll need to remove an existing member or upgrade your plan before sending new invitations. Zolt currently requires an active internet connection to use. The web app does not support offline mode. The Zolt mobile apps (iOS and Android) cache a limited amount of recent data — you can view your most recently accessed tasks and project details while offline — but you won't be able to create, edit, or sync changes until your connection is restored. Full offline support is on the Zolt product roadmap. Follow the [Zolt blog](https://zolt.io/blog) for updates. You can permanently delete your Zolt account from your account settings: 1. Click your avatar in the top-right corner and select **Settings**. 2. Navigate to the **Account** tab. 3. Scroll to the bottom and click **Delete Account**. 4. Enter your password to confirm, then click **Permanently Delete**. Account deletion removes all your personal data, workspaces you own, and associated projects. This action cannot be undone after the grace period ends. After you confirm deletion, your account enters a **30-day grace period**. During this time you can log back in to cancel the deletion. After 30 days, all data is permanently purged from Zolt's systems. Yes — Zolt performs **automated daily backups** of all workspace data, including projects, tasks, files, and member records. Backups are retained for **30 days** and stored in geographically redundant locations. Backups are used for disaster recovery at the infrastructure level. If you need to restore a specific deleted project or task, see the next FAQ item or visit **Settings > Trash** directly. Yes — projects you delete are moved to the **Trash** and can be restored within **30 days** of deletion. After 30 days, the project and all its contents are permanently removed. To restore a deleted project: 1. Go to **Settings > Trash**. 2. Find the project you want to restore — you can search by name. 3. Click **Restore** next to the project. The project will reappear in your project list with all its tasks, files, and comments intact. Only workspace owners and admins can access the Trash. Yes — Zolt supports the following SSO options: | SSO Method | Available On | | ------------ | ------------------------------- | | Google SSO | All plans (Free, Pro, Business) | | GitHub SSO | All plans (Free, Pro, Business) | | SAML 2.0 SSO | Business plan only | To enable SSO for your workspace, go to **Settings > Security > Single Sign-On** and follow the setup instructions for your identity provider. SAML 2.0 configuration requires workspace admin access and your identity provider's metadata URL or XML file. You can reach the Zolt support team through several channels depending on your plan and the urgency of your issue: * **Live Chat** — Click the chat bubble in the bottom-right corner of the app. Available during business hours for Free plan users, and 24/7 for Pro and Business plan users. * **Email** — Send a message to `support@zolt.io`. Include your workspace name and a clear description of the issue. * **Community Forum** — Visit [community.zolt.io](https://community.zolt.io) to ask questions and get help from other Zolt users. For full details on support channels and response time expectations by plan, visit the [Contact Support](/support/contact) page. | Plan | First Response Time | | -------- | ------------------- | | Free | 3 business days | | Pro | 1 business day | | Business | 4 hours |